Please proceed as follows if you have any questions on or problems with the Partner Portal:

Online Help

• IT-Requirements
  Please ensure that your workstation meets the technical requirements to allow you to work smoothly with the Partner Portal.
   
• Information on Applications
  This section provides you with comprehensive information on all applications of the Partner Portal, e.g. requirements, registration process and contacts.
   
• FAQ
  A list of answers to the most frequently asked questions in the various areas.
   
• Information about User and Password Management
  If you are an Administrator, you can obtain important help under Administration.

Support by phone

If you are unable to solve your problem using our Online Help, our Support Team will be pleased to help you under
+49 89 382 49111 (deutsch/englisch)

The Hotline can be reached 24/7.

Please note down the following information before you make your call:

• Supplier number
• Portal User Name
• Information that is as accurate as possible on your browser configuration and your operating system (in the case of questions of a technical nature)
• Your personal contact at the BMW Group
  (for questions on registration)

Your problem will be ticketed by the Partner Portal Support Team and forwarded to the corresponding specialist group at the BMW Group using a
Hotline Ticket. Your enquiry will be processed without delay.